Today I want to point you to an excellent blog post, with some very good comments by Keith Swenson. He is completely right and I like his explanation on the difference between “normal” case management and real adaptive case management. And I really love this quote: “For example, humans change duties much more frequently than servers, and are not identical replaceable units.”. Read the full story at: http://social-biz.org/2012/09/12/case-management-contrasting-production-vs-adaptive/. It is worth the time!